Updated as of March 2023

Schedule “A” – Terms and Conditions

CLAIMS & DAMAGES

1.            Unless payment or any balance of payment is made in full on the day of the move; Stallion is not required to answer or process a claim. Clients must pay all due charges before a claim will be processed. Clients may not deduct the money from the final bill to compensate themselves in the event of damage. This is ILLEGAL. Once the final invoice amount has been paid all claims will be dealt with through our fair claims process. Most times if damage has been noted, you will receive a claims sheet on the job site from our staff; if not please email claims@stallionmovers.com after all invoices have been paid.

2.            Stallion reserves the right to fix or repair any claim issues before paying out the standard minimum insurance rate or additional insurance purchased. If the item cannot be repaired by one of Stallion professional contractors, we will pay out at the standard minimum rate outlined by the Government of Canada listed above for an item, unless extra coverage has been purchased.

3.            To begin to process a claim; all damages of furniture and goods must be submitted in writing or email to our claims department at claims@stallionmovers.com within 3 days of the move. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before the crew leaves your premises. Stallion standards do assume a full inspection of furniture by both our staff and the client before departure; however, the final inspection is the responsibility of the client.

4.            Due to incidents of fraud, for claims to be processed, Stallion require proof that damage has occurred by our Staff. We will only accept a claim if the client can provide proof of non-existing damage via picture with a timestamp marked within 1 week prior to the move date. Any “claimed” damaged items must have proof that it was due to negligent acts of our staff and that the “said” damage has occurred. It is the client’s responsibility to prove damages and to log and inventory all their items prior to the move. The client may request Stallion to document and complete an inventory; a service provided at an additional cost. The client must also provide proof via photo of the damage that occurred by the move team. We must operate this way because if Stallion were to try to take pictures of every bit of damage, scratches, etc. already on furniture, items, and walls, we would have to charge astronomical prices to our clients for the time that would take. Stallion will do our due diligence to point out damage (in person) before a move; regardless, this is only a verbal indication by our team of existing damage and therefore a client could be untruthful about the damage when it arrives at a new home. In a matter of “HE SAID, SHE SAID”, it is the client’s responsibility to prove damage was caused in negligence by Stallion Relocation Technicians. Unfortunately, many individuals will try to take advantage of our claims department for damage that was already on surfaces before a move and thus we have implemented this rule to protect ourselves.

LEGAL

5.            Stallion drivers can only work 14 hours out of the day as required by law. This includes the drive to and from a move. If you require more time and have not previously arranged for multiple-day service, we will have to reschedule at Stallion's Convenience

APPLIANCES

6.            Stallion cannot be responsible for dents or scratches on major appliances. A thin metal that has an extreme affinity to dent and scratch covers them if extreme negligence has not occurred.

7.            Stallion cannot be responsible for the working condition of major appliances. Many appliances, especially older ones, may not work again once unplugged and is not the result of negligence due to moving. Please note: if you are moving a front/top load washer- you are responsible to arrange a third-party appliance technician who will install shipping bolts for your washer before moving it. It is not Stallion’s job to prepare your technical items for safe shipment.

MINOR DAMAGES

8.            Stallion do not cover minor damages, barring any negligence of our staff, due to the normal use of items or due to basic moving hazards. This includes but is not limited to: minor scratches, knicks, rips, tears, punctures, etc., due to damage while moving. Customers must prove negligence in the event of an issue. Moving has inherent hazards and the client agrees to these risks. Minor wall damage, paint chips, or any minor issues on furniture are not covered as Stallion staff takes appropriate and reasonable action to ensure the safe moving of items.

ELECTRONICS/MECHANICAL EQUIPMENT

9.            Stallion shall in no way be responsible for the working condition of electronic equipment, grandfather clocks, or any other piece of mechanical equipment (MCU/mechanical condition unknown). All items should be properly boxed and securely packed. If the following items are transported loosely, they are excluded from moving liability. These items include, but are not limited to: ELECTRONIC COMPONENTS, APPLIANCES, TELEVISIONS, STEREOS, DVD PLAYERS, CD/MP3 PLAYERS, SEWING MACHINES, TYPEWRITERS, COMPUTERS, PLANTS, LAMPSHADES, GLASS, CERAMIC LAMPS, CERAMIC ITEMS MIRRORS (WITH OR WITHOUT A DRILLED HOLE), MARBLE, CERAMIC, PLASTICS, CONCRETE PIECES, STATUES, PICTURES, PAINTINGS, CURTAIN RODS, COMPUTERS, LAPTOPS, DISHES, CHINA, ETC.

ELECTRIC COUCHES 

10.          Please make sure you disconnect any electrical couches underneath and disassemble as required; prior to moving the couch. It is important to protect the wires from severing; they don't move well and don't slide or anything. Difficult to wrap (pads add bulk, and plastic wrap removes grip).

FIREARMS

11.          Firearms: are allowed but they must be in a locked, hard case. They may be left in a secure gun safe but must be disclosed and inspected by the move supervisor. A picture will be taken to ensure the firearms arrive in due condition. UNDER NO CIRCUMSTANCES WILL LIVE AMMUNITION BE PACKED OR TRANSPORTED BY STALLION.

ELEVATORS

12.          Elevators are the responsibility of the customer, if you have not booked your elevator and properly explained time, we will do what we can to use elevators off service, but any additional wait time or building restrictions is solely the customers responsibility.

TELEVISION

13.          If you have Flat Screen TVs, please note that these are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. We wrap them in blankets and secure them on the truck. To ensure safety, original packaging is suggested. In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage) we are not responsible for TVs functioning after delivery. TV cartons may be purchased for extra protection but must be packed by the owner and are not covered by insurance if not in a box.

PLUMBING/ELECTRICAL

14.          Stallion is not responsible for damage to plumbing, electrical systems, or for water damage associated with the connection or disconnection of washers and dryers if required by the customer.

PRESSED BOARD/FRAGILE

15.          Simulated wood products and pressboards have poor structural integrity, which does not lend itself to moving or repair. Stallion will move these items carefully, but these items are excluded from all moving insurance coverage. This includes but is not limited to Ikea furniture or other build in place furniture. These items are not meant to be moved while built, they need to be disassembled and reassembled by the client. Stallion will not repair or replace pressed board or simulated wood furniture. Some of the wood grain look is simply paper and some is very thin plastic material like on lower end kitchen cabinets. Usually, this type of wood by-products material that is held together by binding agent and is not structurally strong, especially if it has cam locks or screws, since the screw threads have no real grain to embed into. We will do our best to move these items successfully for you; however, this furniture is specifically excluded from our basic and increased insurance coverage.

OVERSIZED ITEMS

16.          Heavy and oversized items will only be moved if the work can be done safely. Unfortunately, whenever moving these types of items damage may occur as they usually are not meant to be moved once in place. This includes but is not limited to: Damage to floor surfaces, walls, etc. If you wish to take this risk, Stallion will not be responsible for any such damage.

FLOORS

17.          Stallion may use dollies or other tools to move heavy objects such as but not limited to pianos, appliances, items over 300 lb., etc. Any floor surfaces including but not limited to parquet, hardwood, ceramic, marble, entrance halls, etc., and any damage that may result to soft floors, such as, but not limited to, indentation, scuff marks, etc., are not the responsibility of Stallion

18.          On occasion we must slide items into place as we cannot lift them properly or safely. It is your responsibility to have felt pads on your furniture so that pieces on hardwood, granite or other floors are not damaged in this process. We do what we can to lay runners down and move everything safely. This is especially important where granite and other flooring is involved.

ITEMS WE CANNOT MOVE

19.          Stallion cannot move the following items: propane tanks, liquids, flammables, gasses, plants, fireworks, other explosives, ammunition, and weapons, many common household products like batteries, nail polish, and nail polish remover, pressurized containers like aerosol cans and fire extinguishers are also considered hazardous materials. Please note: If you ship any of these goods without our knowledge, you immediately void all liability by our company for all loss or damages, and you will be held responsible for any damages, fines, warehousing costs, legal costs, and delays incurred by our company resulting from the transport of these materials.
 
 

20.          Stallion shall not be responsible for glass in any form or damage resulting from glass breakage unless special packaging has been purchased. This applies to porcelain and ceramic items, etc.

INSURANCE

21.          Insurance regulations prohibit us from allowing you on the truck and if you choose to help with any part of the move, per our contract, we are excluded from liability for the entire move.

BILL OF LADING

22.          After your move, the client’s signature on the Bill of Lading constitutes a clear receipt of all goods. This includes a clear receipt of any significant damages resulting from negligence or the move. The BOL reads “I have inspected my goods and premises, including but not limited to elevators, floors, and stairwells. There are no damages except as noted. The cab and the back of the truck are empty, and the job is completed. For any insurance company this document is critical in noting charges the same day, to ensure the damage occurred that day and that coverage can be provided.

TIPPING

23.          Tipping is always appreciated if you feel your movers did a great job; all tips are always paid directly to your movers.

STOLEN ITEMS

24.          Stolen items are not the responsibility of Stallion. As we move, we place things in the truck going out and in, we do not have eyes on our vehicle the entire time during a move. If you live in an area where theft may be an issue, it is your responsibility to make sure someone can watch the truck and hallways where Stallion is operating to ensure no theft occurs during our move. Theft is a rare occurrence but not one to ignore. Please ensure you have appropriate help if you feel there may be a need to have someone watch the move in the area.

OLDER ITEMS

25.          Stallion is not responsible for aging/deteriorated items and antiques. If requested, Stallion will move them carefully, but will not be responsible for damage of deteriorated items. These items include but are not limited to: lamp shades, mattresses, electrical wiring, etc. These items are excluded from all moving insurance coverage.

DONATIONS/DONATED ITEMS

26.          We are responsible for the final location of donations; we will always go to the nearest or best place for the items being donated. However, once they are in our care is up to our discretion what happens with the items. They will be legally owned by Stallion  and as such they may be given away, donated to a different store, warehoused, disposed of, or sold with no additional compensation to the client for the items. 

LIENS ON GOODS

27.          Lien on Goods: Client hereby grants Stallion a general right of lien on all of the client’s goods in our possession or not in our current possession. Client hereby agrees that anything Stallion has been required to move, is subject to a general right of lien. Whether a possessory or non-possessory lien is required is subject to the agreement above. Until the final payment has been received in full; Stallion reserves the right to exercise the right of lien to charge additional fees covered within, repossess items not in our current possession with a written notice of 7 days, and to sell any items to cover costs incurred by Stallion for the services provided until a client’s bill is paid in full. Once any outstanding balances are paid by the client or taken from the proceeds of sales from Client’s items; Stallion reserves no further rights and the general right of lien will be terminated.

28.          Stallion’s Lien Rights: a. Grant of Security Interest. In addition to such liens and remedies provided by law, You hereby grant to Stallion a security interest in the Unit, Storage Space, or Pod and all personal property located in the Unit, Storage Space, or Pod and on the Property to secure the payment of all rents, labor or other charges, indebtedness and liabilities, present or future, absolute or contingent, joint or several, including expenses for the preservation of or expenses reasonably incurred in the sale or other disposition of said personal property, arising from Your default under this Agreement. Storage Solutions may register this security interest at its sole discretion. b. Default by You. If You fail to make any payment of any amounts payable herein as and when such payment becomes due and/or if You default in the performance of any of Your other obligations hereunder, and such non-payment or other default continues for a period of ten (10) consecutive days, then all unpaid Rent and all other amounts payable hereunder shall be forthwith due and payable in their entirety and, in addition to any other rights or remedies to which Stallion is entitled hereunder or at law, Stallion shall have the following rights and remedies which are cumulative and not alternative: (a) to terminate this Agreement; (b) to remedy any default of You as hereinafter described; or (c) to charge Late Charges. Stallion from time to time resort to any or all rights and remedies available to it in the event of any default hereunder by You, either by any provision of this Agreement or by statute or in equity, all of which rights and remedies shall be cumulative and not alternative, and the express provisions hereunder as to certain rights and remedies are not to be interpreted as excluding any other or additional rights and remedies available to Stallion at law or in equity. If You default under this Agreement, Stallion may enforce its rights, including any rights to seize the Unit and its contents, and sell property contained in the Unit, Storage Space, or Pod at the time of default.

SAFETY

29.          Unsafe or Unique Moving Circumstances. We are often asked to perform tasks that border on the impossible. We will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, tight squeezes, and damage caused by weather, etc. We are not responsible for any direct or indirect damage to items or surroundings, because of a specific customer request. Stallion staff reserves the right to turn down dangerous or unique moving requests.

30.          For safety reasons and their protection, clients, and especially small children and pets, must be out of the work area.

31.          Safe Pathways & Access to abodes. Please ensure that your walkways are safe, salted & cleared especially in the winter and if there are any access problems: hills, long unpaved driveways, loose gravel, etc. We will not take a truck off pavement or on steep grades. We will not drive a truck over fresh gravel driveways, lawn sidewalks or other areas not designated for truck traffic. Doing so may cause ruts in the grass, cracking of concrete, loss of vegetation, damage to underground sprinklers, drain fields or other damage. Stallion is not responsible for any damage or towing charges, which may result, whether foreseeable or not. Any time spent positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer's expense. Please remove any obstacles in the direct moving path including tables, mirrors, etc. that may interfere with the move.

32.          If our staff finds bugs, ticks, bedbugs, etc., in the furniture we are moving; we are required by law to stop working, as this is a health and safety issue. The client will still be charged the full amount for the move, even if the job remains unfinished. Once pests have been dealt with by a professional service, Stallion will do our best to accommodate a new move date at the extra expense of the client. Please make sure everything is cleaned before the job begins.

RIGHT TO REFUSE 

33.          Stallion has the right to refuse any job. Stallion reserves the right not to service you under dangerous, unsanitary, or abusive conditions; the determination of which is at our sole discretion, and we will not be liable to you or any other entity for direct or consequential damages. You will be billed for the entirety of the quote if we must refuse a job due to any of these reasons listed. Stallion will not work in unfloored attics as ceiling damage and personal injury may result. Stallion will not work in dangerous or low basements or crawl spaces, construction sites or houses not completely up to code. We assume no responsibility for ceilings, walls, or floors. Stallion reserves the right to refuse any service or request that it deems unsafe, unreasonable, or hazardous to either you, the company, and/or their goods or equipment. 

HARMFUL ITEMS

34.          HARMFUL ITEMS - Any party, directly or indirectly, tendering to the Mover any explosives or dangerous goods, without previous full written disclosure to the Mover of their nature and or danger, shall be liable for the indemnify the Mover against all loss or damage caused by such goods and such goods may be warehoused at Shipper’s risk and expense or destroyed without compensation.

ABUSE

35.          We will not abuse you so please do not abuse us. If any customer becomes verbally or physically abusive during the moving session, our team members reserve the right to finish offloading items directly in the nearest available area and will leave without requiring a signature. The customer will still be required to pay the cost of the move and will have to figure out how they will get their items in their home. WE DO NOT TOLERATE ABUSE OF OUR STAFF OF ANY KIND. Conversely, every customer will be treated with respect and if there is a disagreement you may call our office at 519 502 7832 and we will do our best to resolve it. Under no circumstances will our movers physically or verbally threaten or abuse you and in the unlikely event an issue does arise, please call the office immediately at the number above. There will be severe penalties and possibly a termination of employment following an internal review. NO ONE SHOULD HAVE TO DEAL WITH ABUSE.

STORAGE & PODS

36.          If Stallion is only providing loading or unloading services, we are not responsible for any damages, which may occur in transporting the furniture and are released of all liability after loading the truck prior to unloading. We are only responsible for items in our immediate care, custody, and control. Due to insurance, Stallion will not be allowed to step foot in any other moving vehicles. As such, items must be loaded or offloaded by the client at which point Stallion can safely transport them into or out from the residence/home.

37.          Our storage pods are shipping containers that are not temperature-controlled. Pod deliveries are also charged based on a location, and you will be charged for delivery and pickup of the storage pods.

38.          Stallion storage & warehousing is located at our partner facilities across town and has a variety of temperature-controlled size storage areas. Please request currency pricing. Better rates will be provided to longer term storage arrangements. Access to our partner facilities ranges and is available Monday through Friday from 9:30-4:30pm with 24 hours notice. On occasion, we can accommodate emergency pickups. The facilities are completely secured with 24/7 video surveillance and staff onsite during the week.
 

39.          All blankets, padding, and protective material are at request of the customer and an additional charge. 
 

40.          Charges for each month are due in advance, with the first month payable upon completion of the load at the origin address. Storage is billed at a full month rate and there are no half months or weekly charges. Subsequent charges will occur on that same day of each following month. A credit card is required for storage charges. Late and/or non-payment of ongoing storage charges may result in penalties, liens, and ultimately the auction of your goods with no compensation to the client. Bills that are unpaid in 45 days will forfeit items in storage. The items will be sold or auctioned, and no remuneration provided. If there is any issue with payment; please reach out and we will work with you. It is your responsibility to keep track of your storage and keep bills paid in a timely manner.

PERMISSIBLE DATA USE

41.          Stallion may use your non-identifiable data for internal use, sale, or other with no communication between you and Stallion and no compensation for use.

42.          Stallion  has at all times complied with all laws and regulations relating or applicable to privacy, publicity, data protection, collection, storage, transfer, release and use of personal information and user information gathered or accessed in the course of the business and operations of Stallion. Stallion has at all times complied in all material respects with all rules, policies and procedures established by Stallion from time to time with respect to privacy, publicity, data protection, collection, storage, transfer and use of personal information and user information gathered or accessed in the course of the business and operations of Stallion (collectively, the “Stallion Privacy Policies”), noncompliance with which would result in a Material Adverse Effect on Stallion. No claims have been asserted or, to the knowledge of Stallion, threatened against Stallion by any Person or governmental entity alleging a violation of such Person’s, or any other Person’s, privacy, publicity, personal or confidentiality rights under any such laws, or a breach or other violation of any of the Stallion Privacy Policies, where such violation would have a Material Adverse Effect on Stallion. Stallion has taken commercially reasonable measures (including but not limited to, implementing and monitoring compliance with adequate measures with respect to technical and physical security) to ensure that personal and consumer information is protected against loss and against unauthorized access, use, modification, disclosure or other misuse. To the knowledge of Stallion, there has been no unauthorized access to, use, modification, disclosure or other misuse of such information. Neither the execution, delivery nor performance of this Agreement or the consummation of the transaction contemplated hereby shall result in any breach or violation of the Stallion Privacy Policies or violate any Law with respect to such data or information.

43.          Third-Party Information; Privacy or Data Protection Laws. Each Party acknowledges that it and members of its Group may presently have and, following the Effective Time, may gain access to or possession of confidential or proprietary information of, or personal information relating to, Third Parties (i) that was received under confidentiality or non-disclosure agreements entered into between such Third Parties, on the one hand, and the other Party or members of such Party’s Group, on the other hand, prior to the Effective Time; or (ii) that, as between the two Parties, was originally collected by the other Party or members of such Party’s Group and that may be subject to and protected by privacy, data protection or other applicable Laws. Each Party agrees that it shall hold, protect and use, and shall cause the members of its Group and its and their respective Representatives to hold, protect and use, in strict confidence the confidential and proprietary information of, or personal information relating to, Third Parties in accordance with privacy, data protection or other applicable Laws and the terms of any agreements that were either entered into before the Effective Time or affirmative commitments or representations that were made before the Effective Time by, between or among the other Party or members of the other Party’s Group, on the one hand, and such Third Parties, on the other hand.

CONFIDENTIALITY

44.          The parties to this Agreement agree that each shall treat as confidential all information provided by a party to the others regarding such party’s business and operations, including without limitation the investment activities or holdings of the Fund. All confidential information provided by a party hereto shall be used by any other parties hereto solely for the purposes of rendering services pursuant to this Agreement and, except as may be required in carrying out the terms of this Agreement, shall not be disclosed to any third party without the prior consent of such providing party. The foregoing shall not be applicable to any information that is publicly available when provided or which thereafter becomes publicly available other than in contravention of this Section 3.2 or which is required to be disclosed by any regulatory authority in the lawful and appropriate exercise of its jurisdiction over a party, any auditor of the parties hereto, by judicial or administrative process or otherwise by applicable law or regulation.

SELF STORAGE

45.          Stallion is not responsible for self-storage. If you, the client, are loading or unloading into or out of self-storage, we are only responsible for damage caused while loading, transporting, or unloading. It is the client’s responsibility to provide padding (blankets, thick towels, padded paper, etc.) to protect their goods. Stallion has equipment for rent and purchase. We ask you to be present at the storage site to note the condition of your items. Stallion responsibility ends when the loading/unloading is complete. We will do our best to stack items appropriately, but we cannot be responsible for how your items stay stacked or turn out in your self-storage.

ITEMS IN CUSTOMER VEHICLE

46.          Stallion assumes no liability or responsibility for any items and cargo placed in the client's own vehicle or in customer’s rental equipment as well as items which Stallion does not transport.

BILLING

47.          If the client is being billed by the hour after any base charge amounts; Stallion bills in ½ hour increments, billed up to the nearest 30-minute increment on all hourly charges.

48.          Stallion’s time runs continuously until all tools and equipment are back in the truck and payment is completed/authorized. This includes any drive to and from the job locations outside of Kitchener Waterloo to our Truck yard located in Kitchener.
 

49.          Payment is due on site after the move or no more than 1 day after the move when applicable.
 

50.          There are only 2 things that will increase your final price. 1) Additional work/changing the scope of the job by the customer 2) acts of God or any act not within the direct control of Stallion. If Stallion has failed to complete the job within the scope of agreed upon terms, there will be no increase in price.
 

51.          MISCALCULATION OF INVOICE, CONTRACT, OR FORMS - If an addition or calculation error is made on an invoice, contract, or any other written form by a representative of Stallion, and it is found by our billing department after the fact, the customer is still liable for actual charges and time that the bill should have reflected regardless what the invoice, contract, or other written form states if it directly contradicts itself based on the totals of the (A) moving time between the arrival and finished time, (B) discount time if any, (C) travel time, (D) fuel charge, (E) insurance if any, (F) materials if any, (G) storage if any, (H) or any other charges listed on said form that do not calculate to the correct grand total. Customer hereby agrees to the said correct grand total to be billed to their payment method listed in this Contract.

52.          If payment is not received within 3 days, you will receive a reminder and interest at the disclosed rate in section 2.10 will commence. After 30 days the credit bureau will be notified and after 45 days your missed non-payment will be sent to collections. You agree to pay the full amounts owed to the collections as well as the additional payment to Stallion, this includes all legal costs associated and incurred through the collections process. If you are experiencing difficulties paying, please contact us and we will do what we can to work out a payment plan option for you. DO NOT JUST IGNORE THE INVOICE! 
 

53.          The client will be responsible for any fees related to tolls, dump fees, incurred while completing the job.

DEPOSIT

54.          Stallion is entitled to take a 50% deposit on the job total estimate (not including taxes) to hold your day for moving.

PAYMENT METHODS

55.          Methods of payment include cheque, cash, e-transfer, or credit card. If you wish to pay via credit card, we charge a 3% convenience fee on the total of the move. Stallion charges the federal/provincial combined tax of 13% HST on all services even if you are paying by cash.

56.          A $35.00 service charge will be assessed on all cheques returned by the bank as unpaid. You may see a credit card charge in the name of STALLION, this is our old business name and still a valid business name. If you dispute this credit card charge, you will be rebilled and charged an additional $50 service fee.

RELOCATION TECHNICIANS (MOVERS)

57.          Stallion reserves the right to choose the number of staff for each job, depending on our current schedule, availability, weather conditions, etc. We reserve the right to send extra men and/or trucks during the day to complete the job according to our preferred schedule. The client will be charged according to the original base price estimate and hourly charges and will not be billed extra unless changes are required due to clients’ needs changing and not discussed in the original estimate.

LUNCH BREAKS

58.          LUNCH BREAKS & RIGHTS OF MOVERS. We reserve the right to a 15-minute break to be paid by the customer for every 4-hour period. If you require our services for more than 5 hours, we reserve the right to a break of no less than 30 minutes to be paid by the customer. We will not smoke on your property or around your items and the movers may leave to grab food and come back within the 30-minute timeframe. If for any reason the break exceeds 30 minutes, the customer will NOT be charged additional time.

COVID

59.          Due to COVID-19 our staff may require extra time to screen into homes and may request that only one person be in the room with them at a time. Our staff will take all precautions necessary but moving is very difficult in masks; and at times with the customers permission, masks may be removed to complete the work while the customer is not around. We request all customers wear masks when talking to our Stallions and give appropriate space (6 feet).

LAST MINUTE CHANGES

60.          Last minute change of service. If the move requires work above and beyond the original order for service, Stallion reserve the right to fulfill other obligations before completing additional work and clients will be billed for any additional charges.

CANCELLATION/RESCHEDULING

61.          The client is entitled to cancel their move a week before the scheduled date without being charged. If the date changes within 5 business days of the scheduled move, 50% of the deposit will be lost and that balance must be repaid before the beginning of the move. If the move is canceled within 5 business days of the scheduled move, the entire deposit is lost and will not be refunded.

DELAYS

62.          In the event of an MTO stop or an inspection station stop, which is required by law; clients must be understanding, and any additional time will be counted towards the hourly fee (if applicable). 

63.          If Stallion is required to wait due to any reason, we do not have control over, the client will be billed at our hourly rate, this includes but is not limited to: Retirement home delays, Covid Processing, etc.

ACTS OF GOD/UNFORESEEN CIRCUMSTANCES

64.          Due to unforeseen circumstances, such as COVID-19 or inclement weather, which is unsafe for our movers, we reserve the right to reschedule the move at an agreed upon time, without liability. Inclement weather includes, but not limited to, heavy/freezing rain, snow emergency, hurricane warning, weather travel ban, or any weather resulting in health and safety issues.

CLIENT RESPONSIBILITIES/PACKED BY OWNER

65.          Personal Items: Prior to the arrival of your packing and/or moving crew(s), you should identify, separate, and place all pertinent personal items in your car. These types of items include wallets, purses, keys, cell phones & chargers, medications, cable or satellite boxes, TV controllers, jewelry, passports, pink slips, sentimental, and all other important items that you may need immediate access to before, during, or after the move. If these items are boxed or sitting out, they may be loaded onto the moving truck. While still safe, they will become a needle in a haystack and may take significant time to locate after the move takes place. It’s best to have those items separate to avoid issues.
 

66.          If the client is packing, boxes need to be kept below 50 lbs. All boxes must be sealed with a lid and taped securely with professional packing tape. Identify the contents of each box along with the designated rooms where they should be delivered. It is advised to label both the top and one side of each carton for easy identification when stacked. Where applicable, clearly label boxes "fragile", with arrows on the box indicating the correct upright position. Do not leave any boxes with open tops. Stallion will make every attempt to identify and separate these types of items, but it is your responsibility to ensure that this is done prior to our arrival. Stallion will do their best to take items to the correct locations, but it is the client’s responsibility to direct staff to the appropriate areas of the home.

67.          The client understands that Stallion, in attempting to get a piece of furniture into an area that said piece has difficulty entering or exiting from, is not insured. This includes but is not limited to, house additions, oversized items, narrow hallways, staircases, etc. This said piece or pieces and the property damage that may incur is not insured in this event. The client hereby knowingly accepts all responsibility to all damages that may incur to existing property such as walls, banisters, doorways, light fixtures, fans, sprinklers, etc., and all floor coverings. rugs, linoleum, wooden floors, laminate, tile, etc. In this instance, any kind of damage to the furniture or property is not covered or the responsibility of Stallion. Stallion will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, over-crowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our team leader will present you with a release form indicating that you accept responsibility for any ensuing damage. You will be asked to sign this form if we agree to attempt any non-routine moving request.

68.          Stallion shall not be responsible for damage to items requiring special instructions if customer fails to provide such instructions including, but not limited to, disassembly or assembly of said items and any special preparation required. It is your responsibility to provide special tools if needed.

69.          Stallion shall not be responsible for loss or damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, bullion, precious stones, jewelry, or other similar valuables, paintings, statuary, or other works of art; or property carried gratuitously or as an accommodation. The process of removing drawers must be done in the presence of the customer or their agent. 
 

70.          It is the client’s responsibility to have the keys to their new home. If for some reason you do not have your keys, we can do our best to find a storage unit, at the client’s expense, and reschedule a day to complete the move at the client’s expense. We will do what we can to wait, but it is at our discretion if we stay as we may have other jobs booked for the day. Please make sure everything is ready to go on move day!
 

71.          Stallion will make reasonable efforts to complete a delivery or move and is not responsible if physical conditions or other special circumstances prevent completion. If Stallion cannot deliver the goods in the ordinary way (by stairs or elevator), there will be an extra charge for hoisting, lowering, or other labor or equipment necessary. The client must make advanced arrangements for elevators (have them padded) or other services and pay for any such charges. Stallion will charge for waiting time caused by lack of sufficient elevator service or any other causes beyond Stallion’s control including weather. If no authorized person is present to accept goods at the agreed time, or if orders are incomplete, Stallion will deliver the goods at the client’s risk using reasonable judgment.

72.          Disassemble your furniture before we arrive unless you have specified this in our initial quote. Be as clear as possible with your directions to our crew.

73.          Please empty all dresser drawers, file cabinets, and desk drawers. Remember that the furniture will have to be lifted and carried, so if it is overstuffed and extra heavy it will be more difficult to handle. If the furniture will have to be navigated through challenging obstacles, like a winding staircase, it is usually best to remove everything, even the drawers, as it may be necessary to flip the furniture on its side or upside-down to get it through. Please remove all breakables however, clothing and bedding can stay in drawers providing it is not excessive in weight. 

74.          Stallion will only move empty aquariums. (This means empty of water, and empty of all living creatures); it is a good idea to have the original box to help keep it protected during transport.
 

75.          The client is responsible for removing the pendulum, chimes, and weights out of Grandfather clocks.
 

76.          Stallion can move some pianos and also some pool tables if disassembled and slate is in a crate. We will not move hot tubs, waterbeds, etc.

77.          Stallion only moves empty freezers/refrigerators. Please empty the contents for safe moving. We are happy to load these last and unload them first.

78.          It is the client's responsibility to do a final “walk-through” of the premises to ensure we have taken everything. Of course, we will accompany the walk-through to finish quickly and efficiently. Clients are also responsible for a final truck walk-through after we have finished unloading. This is just a quick viewing for proof nothing is left in the truck.

79.          The client is responsible for making the proper parking arrangements including requesting moving permits and or elevators booked if ones may be required. In most cases we require 30-40 feet to park the truck with the ramp. If there is nowhere to park at the time of our arrival, the crew will start your moving clock while they search for parking. Stallion reserves the right to park anywhere at their discretion to perform the Services. The client agrees to pay any parking fees or tickets assessed to the carrier for any vehicle under hire by the client at the time of the charge.

80.          The client or their representative must be always present during the move. We need your direction to place things where you would like them to be. 

PACKING/UNPACKING

81.          We carry a full line of packing materials including wardrobe boxes. We also offer packing service. Please call (519) 502 - 7832 for details. You may move your own glass, porcelain, ceramics, etc. yourself. If you wish, we will move them carefully, but will not be responsible for breakage and/or resulting damage to unpacked fragile items. If you wish to have fragile items packed, they will be covered by basic or your selected insurance coverage. You will be charged for any packing and materials. If you decline additional materials, we will move the items, but you will be asked to sign a waiver. If you pack your own boxes, we cannot be responsible for damage to improperly packed items. These items are considered “packed by owner” (PBO) and will not be covered under our insurance.

INVENTORIES

82.          Inventory sheets are prepared only on shipments co-mingled with other shipments, or when valuation requires it, or when requested, in writing, by the Client. (Additional fees will apply when requested by the Client.) It is the customers responsibility to declare any high value items before their move. If it is not declared in writing, and proper protection is not made by the clients before the move, it will not be covered.

HIGH VALUE ITEMS

83.          High Value Items: Items of extraordinary monetary or sentimental value, such as antiques, family heirlooms, art objects, gold or silver articles, etc., should be identified to both the estimator and the job supervisor prior to the start of the move. These may need to be insured separately and special handling may be required. Failure to disclose high value items may result in the denial of a claim. Ask your carrier for additional details and procedures.

ARRIVAL/END TIMES

84.          Arrival and End Times are not final and subject to change. They are just our best estimate based on Google Maps estimates from location to our yard or vice versa. Things that may affect arrival and end times include but are not limited to: Weather, Traffic, construction, etc.

Billable Hours

85.          Hours are allotted for your particular job but this does not mean we bill by the hour; on the contrary we bill by the job as showcased in your contract and above Terms & Conditions. Working hours and billable hours are separate and calculated separately in our internal database. Working hours dictate the exact number of hours on-site and do not verify total job time from yard to yard and travel. Quotes are based on the job and discounts are not provided for anything considered under the provided hours.

Please understand that many things are considered when preparing your quote. Although we do our best, transportation is unpredictable, and therefore factors may have changed based on things outside of our control. We are fair in our evaluations.

END OF TERMS & CONDITIONS