HOW WE WORK
Our Moving Standards
What follows describes how Stallion works. It is not an accreditation, certification, industry standard, or endorsement by any association or authority, and it should not be read as one. If you want to know about protection for your belongings, ask us and we will confirm the current position in writing before you book.
Most of what separates a good moving day from a bad one is not equipment or strength. It is a set of small habits repeated consistently: wrap before you lift, protect the floor before the first trip, tell the customer what is happening, load deliberately.
This page sets out ours. It is a description of our own practice, and we would rather be judged against something written than against a slogan.
Before the Truck Arrives
- We ask about inventory, access and stairs before we quote
- We put the quote in writing, with what is and is not included
- We state the minimum booking and how travel is charged
- We confirm any building or residence requirements in advance
- We tell you the crew size and truck we are sending
- We tell you honestly whether the move is a good fit for our team
Protection
- Furniture is blanket-wrapped in the room, before it is lifted
- Upholstery is wrapped; mattresses go in covers
- Glass, mirrors and artwork are padded and carried on edge
- Floors, door frames and stair edges are protected on the route
- Elevators and corridors are protected where a building requires it
- Drawers are emptied or secured rather than carried loose
Loading
A truck is loaded in tiers, heaviest and squarest at the bottom, with cartons in even courses and straps across each tier so nothing shifts on the road. Nothing is stacked where its own weight will deform it.
This is the part of the trade that most affects the bill, because a well-loaded truck is the difference between one trip and two.
Conduct on the Day
- A walkthrough on arrival, so everyone agrees what is going and what is not
- The crew introduces itself and tells you who is running the job
- You are told when something is going wrong, at the point it becomes apparent
- Nothing is moved out of a room without being wrapped first
- Nothing is left in a hallway that was supposed to be assembled
- The route out is checked and left clean
When Something Goes Wrong
Occasionally something does. Our position is that you hear about it from us on the day rather than discover it later — a mark on a wall, a piece that did not survive a stairwell, a delay that will affect the finish time.
Raise anything with the crew lead on the day and with us afterwards. We would far rather deal with a problem than have it become a review.
What Is Standard Rather Than Extra
- Blankets, wrap and straps
- Mattress covers
- Floor and doorway protection
- Disassembly and reassembly of beds and standard furniture
- A walkthrough at both ends
- Placement of furniture where you want it
- A written quote before you commit
Ready to Get This Moving?
Tell us what is moving and we will come back with a real plan and a real price — or call and talk it through with someone who does this every day.
Prefer to talk? Call us.
Questions Families Ask Us
Is this an industry certification?
No. It is a description of our own practice and nothing more. We make no claim to an accreditation, certification or association endorsement anywhere on this site.
Are blankets and wrap included or extra?
Included. Protecting furniture is how furniture is supposed to travel, not an upsell. Packing materials for boxing up a household are a separate service with a price, and that is set out in your quote.
What do I do if something is damaged?
Tell the crew lead on the day, and contact us straight away afterwards. Every Stallion move includes basic coverage at $0.60 per pound ($1.32 per kilogram) per article, subject to the terms of your moving agreement, at no additional charge. It is not full replacement-value protection, so check what your home or tenant insurance already covers and tell us about high-value items before the move.
Can I ask for the same crew as last time?
You can ask, and we will do what the schedule allows. It is a reasonable thing to want, particularly on a senior move where the family has built up some trust.
Hold Us to It.
Get a written quote, read what is included, and tell us if anything on this page is not what you experienced.
Prefer to talk? Call us.