Updated as of September 2025
Schedule “A” – Terms and Conditions
CLAIMS & DAMAGES
1. Claims Require Full Payment First
Plain-English: You must pay your full invoice before any damage claim can be processed.
Legal Clause: The Customer acknowledges and agrees that all claims for loss or damage are conditional upon full and timely payment of all outstanding invoices. Under no circumstances may the Customer withhold, deduct, or set off alleged damages against invoiced charges. Claims shall be initiated only after payment in full has been received by Stallion Movers Inc. (“Stallion”). Claims must be submitted in writing to claims@stallionmovers.com, and Stallion reserves the right to decline or defer consideration of any claim until all outstanding amounts have been satisfied. Any attempt by the Customer to self-deduct will be treated as a breach of contract and may result in collection action, legal fees, and additional damages.
2. Right to Repair or Replace
Plain-English: We may fix or replace damaged items instead of paying cash.
Legal Clause: Stallion retains the sole and exclusive right, at its discretion, to repair or replace damaged items prior to issuing any monetary compensation. If repair or replacement is commercially impractical, Stallion’s liability shall be limited to the Customer’s elected valuation coverage, which defaults to basic statutory coverage ($0.60/lb per item) unless the Customer has purchased additional coverage through a third-party insurer. Stallion’s liability shall not exceed the declared or statutory valuation, regardless of item value.
3. Report Window
Plain-English: You must note damages before the crew leaves and send us an email within 3 days.
Legal Clause: The Customer shall inspect goods upon delivery and note any visible damage on the Bill of Lading (“BOL”) prior to the crew’s departure. Written notice of any claim must also be submitted via email to claims@stallionmovers.com within three (3) calendar days of the move date. Failure to provide timely notice will constitute conclusive evidence of satisfactory completion and full acceptance of services, barring recovery for alleged damages thereafter.
4. Proof Standard
Plain-English: You must prove the item was in good condition before and damaged after.
Legal Clause: All claims must be substantiated by clear and convincing evidence. The Customer must provide time-stamped photographs of the item(s) both before and after the move, together with a written description of how the damage occurred. Items inventoried, packed, or otherwise handled exclusively by Stallion carry a presumption of evidentiary validity; owner-packed items do not. Claims without adequate documentation may be denied.
LEGAL / HOURS
5. Legal Duty Limits
Plain-English: Movers can’t legally work over 14 hours. If the job goes that long, it must be rescheduled.
Legal Clause: Stallion’s crews are subject to federal and provincial Hours-of-Service (“HOS”) regulations. No crew member may lawfully or safely perform duties beyond fourteen (14) consecutive duty hours, including breaks and travel. Should a job exceed this threshold, Stallion reserves the right to halt work and reschedule at its earliest availability. Stallion bears no liability for consequential damages (e.g., hotel, rescheduling fees) resulting from compliance with statutory HOS limits.
APPLIANCES
6. Cosmetics Not Covered Absent Negligence
Plain-English: Thin appliances may scratch easily; we only cover if negligence is proven.
Legal Clause: Due to the inherent fragility of thin-metal or high-gloss appliance surfaces, Stallion disclaims liability for minor dents, dings, or surface abrasions unless directly caused by demonstrable negligence. Cosmetic imperfections consistent with normal handling are excluded from coverage.
7. Function Not Guaranteed
Plain-English: We don’t guarantee appliances will still work.
Legal Clause: Stallion makes no representation or warranty regarding the working condition of appliances, electronics, or technical items. The Customer is responsible for securing manufacturer-required shipping bolts (e.g., for washers), draining lines, and disconnecting electrical or plumbing connections. Stallion assumes no liability for post-move functionality issues or damages resulting from improper preparation.
MINOR / NORMAL-WEAR DAMAGES
8. Minor Wear Excluded
Plain-English: Small scuffs or scratches from normal moving aren’t covered.
Legal Clause: The Customer acknowledges that minor surface marks, scuffs, or chips to floors, walls, or furnishings are inherent risks of moving activity. Such incidental wear, absent negligence, shall not constitute compensable damage. Coverage applies only to damages materially exceeding ordinary wear and traceable to negligent conduct.
ELECTRONICS / MECHANICAL
9. Electronics/Mechanicals
Plain-English: We don’t guarantee TVs, electronics, or mechanicals unless they are properly boxed.
Legal Clause: Stallion disclaims liability for the internal functionality of electronic, electrical, or mechanical devices (including but not limited to televisions, stereos, computers, exercise machines, and appliances). Unboxed or loosely packed items such as glass, lamps, artwork, ceramics, and marble are excluded from coverage unless professionally packed by Stallion.
ELECTRIC COUCHES
10. Power Furniture
Plain-English: Disconnect power cords/modules before we move it.
Legal Clause: The Customer must disconnect all power modules, batteries, and wiring from electrically powered or motorized furniture prior to transport. Stallion assumes no liability for severed wires or hidden electrical routing. If disassembly is required, the Customer must complete it before pickup or request Stallion to perform it at published rates.
FIREARMS
11. Firearms
Plain-English: Guns must be unloaded, declared, and in a locked case. No ammo.
Legal Clause: Firearms may only be transported if declared in advance, unloaded, and secured in a locked hard case or safe. Ammunition, powder, primers, or other ordnance is strictly prohibited. Failure to disclose firearms voids coverage, may result in immediate service termination, and exposes the Customer to legal liability.
ELEVATORS
12. Elevators & Building Access
Plain-English: You must book the elevator and any delays are billed.
Legal Clause: The Customer is solely responsible for reserving elevators, padding/protection, and ensuring building compliance. Delays caused by lack of access, elevator unavailability, or building restrictions shall be billed at the applicable hourly rate.
TELEVISIONS
13. Flat-Screen Handling
Plain-English: We pad TVs, but original cartons are best. No function guarantee.
Legal Clause: Stallion shall pad and wrap televisions but recommends original manufacturer cartons for transport. Absent visible exterior impact, Stallion disclaims liability for internal malfunctions. Televisions packed by the owner without a carton are subject to limited coverage only.
PLUMBING / ELECTRICAL
14. Connections
Plain-English: We don’t hook up washers, fridges, or other plumbing/electrical.
Legal Clause: Stallion does not perform plumbing or electrical connections. At the Customer’s request, Stallion may assist as a courtesy, but such assistance is at the Customer’s sole risk, and Stallion disclaims liability for leaks, shorts, or resulting damages.
PRESSED BOARD / FRAGILE FURNITURE
15. Pressboard/IKEA
Plain-English: IKEA/pressboard furniture is not covered.
Legal Clause: Engineered wood, particle board, and pressboard furniture (e.g., IKEA) is excluded from coverage due to inherent fragility. Such items should be fully disassembled before transport. Stallion disclaims liability for separation at joints, stress fractures, or structural failure.
OVERSIZED / HEAVY
16. Heavy/Oversized Items
Plain-English: Extra-large items may damage walls/floors. You accept that risk.
Legal Clause: Stallion shall move oversized/heavy items (e.g., safes, gym equipment, oversized furniture) only where safe and feasible. The Customer acknowledges increased risk of damage to property and accepts responsibility for damage inherently caused by necessary movement. Stallion may decline to move items deemed unsafe.
FLOORS
17. Dolly Use
Plain-English: We use dollies/runners, but indentations may occur.
Legal Clause: Stallion will use dollies, runners, and pads as practicable to minimize floor wear. However, indentations, marks, or abrasions caused by necessary transport of heavy items shall not be compensable unless caused by negligence.
18. Sliding/Pathways
Plain-English: Please clear paths and use felt pads at your home.
Legal Clause: Customers are advised to pre-install felt pads on furniture and clear all movement pathways. Stallion disclaims liability for
flooring scratches resulting from customer’s failure to prepare surfaces adequately.
ITEMS WE CANNOT MOVE
19. Prohibited Items
Plain-English: No hazardous, flammable, or perishable goods.
Legal Clause: Stallion will not transport hazardous, flammable, explosive, pressurized, biological, or perishable items. Undeclared prohibited items may be disposed of immediately at Stallion’s discretion without compensation. Customer indemnifies Stallion for costs, damages, or penalties arising from undisclosed prohibited items.
20. Glass/Marble
Plain-English: Breakable glass/marble only covered if we pack it.
Legal Clause: Stallion disclaims liability for breakage of glass, porcelain, ceramics, or marble unless Stallion supplies and performs specialized professional packing. Owner-packed fragile items are excluded from coverage.
INSURANCE / CREW SAFETY
21. Safety & Participation
Plain-English: Customers can’t ride in the truck or help carry items.
Legal Clause: For insurance and workplace safety compliance, the Customer and any third parties are strictly prohibited from entering Stallion’s trucks, trailers, or equipment, or from physically assisting in the lifting, carrying, or moving of goods alongside Stallion’s employees. Any such participation shall void coverage for those items and areas. Stallion disclaims liability for personal injury or property damage arising from unauthorized participation.
22. Final Check
Plain-English: Signing the BOL confirms delivery unless you note issues before we leave.
Legal Clause: The Customer’s signature on the Bill of Lading (“BOL”) shall constitute prima facie evidence of satisfactory receipt of goods in good order, except as to damage specifically noted on the BOL prior to crew departure. No subsequent notations shall alter or retroactively affect the evidentiary weight of the signed BOL.
23. Gratuities
Plain-English: Tips are optional and go directly to the crew.
Legal Clause: Gratuities are voluntary and at the sole discretion of the Customer. Any tips provided shall be paid directly to crew members and are not considered part of Stallion’s invoiced charges.
24. Site Security
Plain-English: We can’t watch public spaces like hallways. You must secure the site.
Legal Clause: Stallion shall not be liable for theft, disappearance, or misplacement of goods from public or unsecured areas (including hallways, driveways, loading docks, or open trucks). The Customer is responsible for maintaining security over such areas. Stallion’s duty of care attaches only when goods are in the immediate custody of its employees.
OLDER / DETERIORATED ITEMS
25. Fragility Due to Age
Plain-English: We aren’t responsible for breakage due to age or wear.
Legal Clause: Stallion disclaims liability for failure of materials inherently weakened due to age, deterioration, or pre-existing defect. This includes but is not limited to brittle plastics, antique wiring, lampshades, veneers, and aging fabrics. Such items shall be transported with care, but the Customer assumes risk of age-related failure.
DONATIONS
26. Donations
Plain-English: Donated items become Stallion’s property. No refunds.
Legal Clause: Items relinquished for donation shall become the property of Stallion immediately upon transfer. Stallion shall dispose of or donate such items at its sole discretion. The Customer releases all ownership rights and waives any claim for compensation once donation has been completed.
LIENS
27. Lien on Goods
Plain-English: We can hold goods if bills aren’t paid.
Legal Clause: Stallion shall have a continuing lien and security interest on all goods tendered for transport, storage, or handling, as security for payment of all charges, including freight, storage, advances, interest, legal fees, and other costs. In the event of non-payment, Stallion may retain possession until payment in full is received.
Simple: We have a general lien and security interest on goods we move/store until all charges are paid; if you default, we can hold, repossess (after notice), and sell to cover amounts owing.
Detail:
General Lien on Goods. The Client grants Stallion a
general lien on
all goods handled, transported, stored, or otherwise in Stallion’s care or control,
for all charges due or to become due, including freight, labor, storage, materials, interest, administrative fees, and reasonable enforcement costs (legal fees, advertising, sale, transport). Stallion may
retain possession and refuse delivery until all amounts are paid in full.
28. Enforcement of Lien
Plain-English: If bills aren’t paid, we may sell or dispose of goods after notice.
Legal Clause: In the event of Customer default, Stallion may enforce its lien by sale, disposal, or other means permitted by law after providing written notice to the Customer’s last known address. Net proceeds, less lawful charges and expenses, shall be credited to the Customer’s account. Stallion shall not be liable for loss of sentimental or disproportionate value in lien enforcement.
Security Interest; Repossession; Sale. In addition, the Client grants Stallion a
security interest in such goods to secure all present and future indebtedness. Upon
default (including non-payment when due), Stallion may:
a)
Enforce its lien/security interest per applicable law;
b)
Enter any premises where goods are located to
repossess goods
not in Stallion’s possession after providing
7 days’ written notice to the last email/postal address on file;
c)
Sell the goods (public or private sale) after
reasonable notice as required by law.
Sale proceeds will be applied to (i) amounts owing, then (ii) reasonable enforcement costs;
any surplus will be remitted to the Client.
Stallion’s rights are
cumulative and
in addition to any rights under statute or common law.
SAFETY
29. Non-Routine Risks
Plain-English: Hoisting, balconies, and unsafe requests require a waiver.
Legal Clause: Stallion reserves the right to refuse or require a signed waiver for non-routine services including but not limited to hoisting, tight turns, spiral staircases, balcony lifts, or any request involving unreasonable risk to personnel, equipment, or property. Where performed, such services are at the Customer’s sole risk, and Stallion shall not be liable for damage arising from such operations.
30. Clear Work Area
Plain-English: Keep kids, pets, and bystanders out of work zones.
Legal Clause: The Customer shall ensure that children, pets, and non-essential persons are excluded from active work areas. Stallion disclaims liability for injury or damage arising from breach of this duty.
31. Access & Parking
Plain-English: Provide safe parking and clear paths. Off-pavement is not allowed.
Legal Clause: The Customer shall provide safe, legal parking space of not less than thirty-five (35) feet in length for truck and ramp access, together with clear, unobstructed pathways. Stallion shall not drive trucks off-pavement, across steep grades, or into unsafe areas. Time expended securing parking or access shall be billable at published rates.
32. Pest Policy
Plain-English: If pests are found, we stop immediately. You pay for work done so far.
Legal Clause: If Stallion identifies evidence of pest infestation (e.g., bedbugs, cockroaches, rodents), services shall cease immediately for safety reasons. All charges accrued to that point shall remain due. Work may resume only after certified remediation at Customer expense.
33. Service Refusal
Plain-English: Unsafe, abusive, or unsanitary conditions may stop service.
Legal Clause: Stallion reserves the right to refuse or suspend service in the presence of unsafe conditions, abusive behavior, unsanitary environments, or other factors posing health or safety risks. All charges incurred to that point shall remain billable, and deposits shall be forfeited.
34. Dangerous Goods
Plain-English: Hidden dangerous goods may be destroyed without compensation.
Legal Clause: Undeclared dangerous or hazardous goods discovered during service may be stored, returned, or destroyed at Stallion’s discretion without compensation. The Customer shall indemnify Stallion for all costs, fines, or damages resulting from such goods.
35. Zero-Tolerance Policy
Plain-English: Abuse ends the job immediately and all charges remain due.
Legal Clause: Stallion maintains a strict zero-tolerance policy for abuse, threats, or harassment of its staff. In such circumstances, services will be halted immediately, goods secured safely, and crew withdrawn. All accrued charges shall remain due. Reports of misconduct may be directed to Stallion management at (519) 502-7832.
STORAGE / PODS
36. Load/Unload-Only Services
Plain-English: Once items are in or out of a third-party unit, our responsibility ends.
Legal Clause: Stallion’s liability terminates once goods are loaded into or unloaded from third-party vehicles, rental trucks, pods, or containers not under its control.
37. Pods
Plain-English: Pods aren’t climate controlled. Delivery/pickup is billed.
Legal Clause: The Customer acknowledges that pods and similar containers are not climate controlled, and goods stored therein are at the Customer’s risk. Delivery and pickup of pods shall be billed per location at Stallion’s published rates.
38. Partner Storage
Plain-English: Partner storage may have separate rules and access limits.
Legal Clause: When Stallion arranges storage with partner facilities, the Customer is bound by those facilities’ terms. Access, hours, and conditions vary and must be arranged with reasonable notice. Stallion shall not be liable for partner facility restrictions.
39. Storage Materials
Plain-English: Protective materials for storage are billed separately if requested.
Legal Clause: Protective blankets, shrink wrap, or other storage-related materials are available at the Customer’s request and will be billed at Stallion’s published rates.
40. Storage Billing
Plain-English: Storage is prepaid monthly; unpaid units may be sold.
Legal Clause: Storage fees are billed monthly in advance and auto-renew on the same date each month. Non-payment may result in enforcement of lien rights, including auction or sale of goods, per applicable law. Customers should notify Stallion promptly to arrange alternate payment plans if needed.
PRIVACY & DATA
41. Privacy Commitment
Plain-English: We only collect what we need and never sell your data.
Legal Clause: Stallion Movers Inc. (“Stallion”) collects only the personal information necessary to schedule, perform, and bill for moving services. Information may include name, address, contact details, and payment method. Stallion does not sell, lease, or otherwise trade Customer data. Disclosure shall occur only where required by law or to fulfill service obligations (e.g., processing payments, arranging third-party storage). Stallion shall implement reasonable administrative, technical, and physical safeguards to protect Customer data against unauthorized access, loss, or misuse.
42. Lawful Disclosure
Plain-English: We’ll only share your info if required by law or to do the job.
Legal Clause: Stallion may disclose personal information where required by legal process, court order, subpoena, regulatory request, or to protect its lawful interests. Stallion may also disclose information to service providers (e.g., payment processors, insurance partners) strictly to the extent necessary to complete contracted services.
43. Confidentiality of Claims
Plain-English: Claims and disputes stay private.
Legal Clause: All claims communications, settlement discussions, and supporting documentation shall remain confidential and used solely for the purpose of claim resolution. Neither party shall disclose claims details to third parties except as required by law or insurance.
44. Privacy Policy Reference
Plain-English: Our privacy policy explains more.
Legal Clause: Customers are encouraged to review Stallion’s full Privacy Policy, available upon request. By engaging Stallion, the Customer consents to the limited collection, use, and disclosure described herein.
SELF-STORAGE
45. Self-Storage Moves
Plain-English: We’re only responsible while items are in our care.
Legal Clause: Stallion’s duty of care ends once items are loaded into or unloaded from self-storage facilities. The Customer is responsible for providing proper padding, boxes, and protective measures when goods are left in self-storage. Stallion shall not be liable for stacking, settling, or shifting occurring after delivery.
ITEMS IN CUSTOMER VEHICLES
46. Customer-Transported Goods
Plain-English: We’re not responsible for items in your vehicle or rental.
Legal Clause: Stallion assumes no responsibility or liability for goods loaded into vehicles not operated by Stallion, including Customer’s personal vehicles, trailers, or rental trucks. Once items are placed in such vehicles, custody and risk transfer entirely to the Customer.
BILLING / PAYMENTS
47. Billing Increments
Plain-English: Time is billed in 15-minute blocks.
Legal Clause: All time-based charges are calculated and invoiced in increments of fifteen (15) minutes, subject to package minimums. Fractional increments are rounded to the next quarter-hour.
48. Yard-to-Yard Billing
Plain-English: Time runs from when we leave the yard until we return.
Legal Clause: Billable time commences when Stallion’s crew and vehicle depart from its yard of origin and concludes upon return thereto. Travel, loading, unloading, and any required preparation/cleanup are included within this period.
49. Payment Due
Plain-English: Payment is due the same day the job finishes.
Legal Clause: Payment in full is due immediately upon completion of services on the scheduled move date. If pre-approved, Stallion may extend payment to one (1) business day thereafter. Non-payment shall constitute breach of contract and may trigger lien enforcement or collections proceedings.
50. Price Changes
Plain-English: Prices only change for customer requests or things outside our control.
Legal Clause: Quoted prices may only be increased where: (a) the Customer requests additional services or changes scope; or (b) circumstances beyond Stallion’s control (e.g., weather, regulatory closures, force majeure) materially impact performance. Stallion shall notify the Customer promptly of such changes.
51. Math/Entry Corrections
Plain-English: If we make a math mistake, we can fix it.
Legal Clause: Stallion reserves the right to correct obvious clerical, arithmetic, or entry errors on invoices. Corrected invoices shall govern notwithstanding prior misstatements.
52. Late Payment
Plain-English: Late bills may get interest and collections.
Legal Clause: Overdue invoices may accrue interest at the statutory or contractually permitted rate. Stallion reserves the right to refer unpaid balances to collections and report defaults to credit bureaus. The Customer shall be liable for reasonable attorney’s fees and costs incurred in enforcing payment.
53. Pass-Through Costs
Plain-English: You pay tolls, parking, and dump fees at cost.
Legal Clause: The Customer is responsible for all third-party pass-through costs, including but not limited to tolls, parking permits/fees, and disposal charges. Such costs shall be billed at actual incurred amounts plus any published processing fee.
DEPOSITS / METHODS
54. Deposit
Plain-English: A 10% deposit holds your booking and is non-refundable.
Legal Clause: A deposit equal to ten percent (10%) of the quoted amount, or the deposit amount specified in the Customer’s quote, shall be required to reserve service dates. Deposits are non-refundable except where Stallion cancels service for reasons other than Customer breach.
55. Payment Methods
Plain-English: E-transfer or cash preferred; credit cards accepted with a fee.
Legal Clause: Payment may be made by e-transfer, cash, or credit card. Credit card transactions are subject to a processing surcharge (currently 3%).
56. Returned/Chargeback Fees
Plain-English: Chargebacks or bounced payments may add fees.
Legal Clause: Returned cheques, failed transfers, or credit card chargebacks shall incur additional administrative fees as published. The Customer shall reimburse Stallion for all costs associated with reversing or curing failed payments.
STAFFING
57. Crew/Trucks
Plain-English: We choose the right crew and trucks for your job.
Legal Clause: Stallion shall assign crews and equipment at its sole discretion based on operational needs and job requirements. If Stallion increases staffing to meet schedule commitments, rates shall follow Stallion’s published two-tier pricing model unless scope changes warrant alternative arrangements.
58. Breaks
Plain-English: Crews get a paid 15-minute break every 4 hours.
Legal Clause: In compliance with labor standards and for crew safety, Stallion crews shall receive one (1) paid fifteen (15) minute break for every four (4) consecutive hours worked. Billable time includes such mandatory breaks.
HEALTH (COVID LEGACY / ENTRY)
59. Health & Entry Protocols
Plain-English: We follow current health rules. Delays may be billed.
Legal Clause: Stallion complies with prevailing public health regulations and building entry requirements. Delays caused by mandated screening, masking, or other compliance procedures shall be billable as time.
LAST-MINUTE CHANGES / CANCELLATIONS
60. Scope Changes Day-Of
Plain-English: Extra services added on moving day may be billed later.
Legal Clause: Any additional services requested on the scheduled move date that exceed the original scope may, at Stallion’s discretion, be deferred and billed at published rates. Stallion is under no obligation to complete additional work not included in the original order without appropriate scheduling and pricing adjustments.
LAST-MINUTE CHANGES / CANCELLATIONS
61. Cancellation & Reschedule
Plain-English: Cancel early or lose your deposit.
Legal Clause: Cancellations made seven (7) or more calendar days prior to the scheduled service date may have the deposit applied to one future booking within six (6) months. Cancellations made fewer than seven (7) days before service shall result in full or partial forfeiture of deposit as specified in the quote. Rescheduling requests within seven (7) days shall incur additional administrative costs and may be treated as cancellations at Stallion’s discretion.
DELAYS
62. Regulatory Delays
Plain-English: If inspectors or regulators stop us, the time is billable.
Legal Clause: Stallion shall not be liable for time lost due to inspections, weigh station holds, law enforcement checks, or other legally mandated stops. All such time shall be billed at published rates.
63. Third-Party Delays
Plain-English: Delays caused by others are billable.
Legal Clause: Stallion shall not be liable for delays caused by third parties including but not limited to building staff, property managers, contractors, or prior jobs at a site. All such delays are billable at published hourly rates.
FORCE MAJEURE
64. Force Majeure
Plain-English: If something out of our control happens, we can reschedule.
Legal Clause: Stallion shall not be held liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, labor strikes, pandemics, governmental orders, civil disturbances, or equipment failures. In such cases, Stallion may reschedule services without penalty.
CUSTOMER PREP / RESPONSIBILITIES
65. Personal Items
Plain-English: Keep jewelry, cash, and essentials with you.
Legal Clause: Customers must personally retain custody of irreplaceable or sensitive items including but not limited to identification documents, cash, securities, medications, jewelry, heirlooms, laptops, and remotes. Stallion disclaims liability for such items unless expressly disclosed and accepted in writing.
66. Packing Standards
Plain-English: Boxes must be sealed, labeled, and under 50 lbs.
Legal Clause: All boxes must be securely sealed, clearly labeled, and not exceed fifty (50) pounds. Stallion disclaims liability for internal contents of owner-packed boxes (PBOs) unless negligence by Stallion is proven.
67. Tight Fits
Plain-English: If an item doesn’t fit, you take the risk or we decline.
Legal Clause: If delivery requires forcing items through narrow spaces, tight staircases, or risky turns, Stallion may decline or require the Customer to sign a written waiver of liability. Any resulting damage under such waiver is at the Customer’s risk.
68. Special Items
Plain-English: Tell us about special items or tools we’ll need.
Legal Clause: The Customer shall disclose any special instructions or required tools prior to service. Stallion disclaims liability where disclosure was not made or where improper tools were supplied.
69. Exclusions
Plain-English: We’re not responsible for cash, securities, passports, or undisclosed valuables.
Legal Clause: Stallion shall not be responsible for cash, negotiable instruments, passports, or undisclosed high-value items. Failure to disclose such items voids liability.
70. Access Readiness
Plain-English: Ensure keys, elevators, and permits are ready.
Legal Clause: Customers must ensure access readiness including keys, elevator reservations, and parking permits. If access is not available, storage or return trips will be billed at published rates.
71. Special Handling
Plain-English: Hoisting or long elevator waits are billed extra.
Legal Clause: Hoisting, equipment rentals, or long elevator wait times are billed as extras unless explicitly included in the Customer’s quote.
72. Furniture Disassembly
Plain-English: Disassemble furniture unless quoted otherwise.
Legal Clause: Customers are responsible for disassembling furniture prior to service unless quoted otherwise. Stallion may assist at published rates but assumes no liability for damage where items were not properly disassembled.
73. Drawer Prep
Plain-English: Empty heavy or fragile drawers.
Legal Clause: Heavy or fragile drawers must be emptied prior to service. Lightweight clothing may remain where structural integrity permits.
74. Aquariums
Plain-English: Aquariums must be empty.
Legal Clause: All aquariums must be fully emptied of water, fish, gravel, and accessories prior to service. Stallion will not transport loaded aquariums.
75. Clocks
Plain-English: Remove pendulums and weights from clocks.
Legal Clause: Customers must remove pendulums, weights, or other fragile components from clocks prior to service. Stallion disclaims liability where preparation is not completed.
76. Pianos/Pool Tables
Plain-English: We only move certain pianos/pool tables per quote.
Legal Clause: Stallion only moves pianos (excluding grands/players) and pool tables where explicitly quoted. Coverage is limited to items specified in the written order.
77. Refrigerators/Freezers
Plain-English: Fridges and freezers must be empty.
Legal Clause: All refrigerators and freezers must be emptied prior to service. Stallion disclaims liability for spoilage or internal damage if not emptied.
78. Final Checks
Plain-English: Walk through with crew before signing.
Legal Clause: The Customer shall complete a walk-through of both origin and destination premises, together with the truck interior, before signing the Bill of Lading. Failure to do so constitutes waiver of claims for uninspected areas.
79. Parking Responsibility
Plain-English: You must arrange legal parking.
Legal Clause: Customers must secure legal parking spaces suitable for truck access (30–40 feet minimum). Parking fines or tickets incurred due to unavailable or illegal parking are billable to the Customer.
80. Presence Requirement
Plain-English: Someone must be present on site.
Legal Clause: The Customer or authorized adult representative must be present at both origin and destination throughout the move to provide instructions and sign documents. If absent, Stallion shall use reasonable discretion for placement and shall be released from liability for resulting placement errors.
PACKING / UNPACKING SERVICES
81. Packing Services
Plain-English: We pack/unpack at hourly rates; materials extra.
Legal Clause: Packing and unpacking services are billed at Stallion’s published hourly rates. Materials (boxes, tape, wrap) are billed at cost. Fragile contents packed by the owner (PBO) are excluded from coverage unless negligence is proven.
INVENTORIES
82. Inventories
Plain-English: Inventories available upon request at extra cost.
Legal Clause: Stallion will prepare written inventories upon Customer request or where valuation coverage requires. Such services are billed at Stallion’s published rates. Customers must declare high-value items in writing before service begins.
HIGH-VALUE ITEMS
83. High-Value Declaration
Plain-English: Tell us about heirlooms or valuable items before moving.
Legal Clause: Customers must identify and declare high-value or heirloom items in advance. Stallion reserves the right to require special handling charges or proof of third-party insurance for such items. Failure to declare shall void coverage.
ARRIVAL / END TIMES
84. Timing Estimates
Plain-English: Arrival and end times are estimates only.
Legal Clause: Any quoted arrival or completion times are estimates subject to traffic, weather, and preceding jobs. Stallion disclaims liability for incidental or consequential damages resulting from schedule variations.
BILLABLE HOURS / PRICING MODEL
85. Two-Tier Pricing
Plain-English: Flat package with discounted hourly add-on.
Legal Clause: Stallion’s two-tier pricing model includes a flat-rate package covering set hours, truck size, and crew size. If the job exceeds package hours, additional time shall be billed at discounted hourly rates in fifteen (15) minute increments. If the job finishes early, the final bill shall be reduced accordingly. Yard-to-yard billing applies for out-of-town moves. Optional extras (appliances, pianos, pool tables, extra stops, dump/donation runs, protective wrap) are billed at published fixed rates. Prime times (weekends, month-end) incur a 20% surcharge; holidays incur a 50% surcharge.
86. Governing Law & Jurisdiction
Plain-English: Disputes are handled locally under Ontario law.
Legal Clause: This Agreement shall be governed by, and construed in accordance with, the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to its conflict-of-law provisions. Any disputes shall be submitted exclusively to the courts of Ontario, and the Customer hereby attorns to the jurisdiction of such courts.
87. Severability
Plain-English: If one part is invalid, the rest still applies.
Legal Clause: If any provision of these Terms & Conditions is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
88. Entire Agreement
Plain-English: This document is the whole deal—no side promises.
Legal Clause: These Terms & Conditions, together with the Customer’s written quote, Bill of Lading, and any supplementary agreements signed by Stallion, constitute the entire agreement between the parties. No oral statements, prior discussions, or external documents shall alter or supersede these Terms & Conditions unless expressly agreed to in writing by Stallion management.
89. Amendments
Plain-English: Only Stallion management can make changes, in writing.
Legal Clause: No amendment, modification, or waiver of any provision of these Terms & Conditions shall be effective unless made in writing and signed by an authorized officer of Stallion Movers. Crew members and drivers are not authorized to waive or amend these Terms.
90. Headings
Plain-English: Headings are just for readability.
Legal Clause: The section and clause headings contained herein are for convenience only and shall not affect the interpretation or legal effect of these Terms & Conditions.
91. Counterparts & Electronic Acceptance
Plain-English: Digital signatures and online acceptance are valid.
Legal Clause: These Terms & Conditions may be executed in counterparts, including electronically, and such execution shall be deemed valid and binding to the fullest extent permitted by law. Electronic acceptance (including clicking “I agree,” providing e-signatures, or confirming by email/text) shall constitute full acceptance of these Terms.
92. Waiver
Plain-English: Just because we don’t enforce a rule once doesn’t mean it’s waived forever.
Legal Clause: The waiver by Stallion of any breach, default, or non-performance of any provision of this Agreement shall not be deemed a waiver of any preceding or subsequent breach, default, or non-performance of the same or any other provision. Failure to enforce any right or remedy shall not constitute a waiver thereof.
93. Indemnification
Plain-English: If your actions cause us legal or financial trouble, you cover us.
Legal Clause: The Customer agrees to indemnify, defend, and hold harmless Stallion Movers, its affiliates, employees, officers, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to (a) the Customer’s breach of this Agreement; (b) the inclusion of prohibited or undeclared hazardous items; (c) unsafe, unsanitary, or unlawful premises or access provided by the Customer; or (d) any third-party claims caused by the Customer’s negligence, omissions, or misrepresentations.
94. Limitation of Liability
Plain-English: We’re never liable for more than what you paid us.
Legal Clause: Notwithstanding anything to the contrary in this Agreement, Stallion Movers’ total aggregate liability for any claim, damage, or loss arising out of or related to the services provided shall in no event exceed the total amount actually paid by the Customer for the specific move giving rise to the claim, except where prohibited by law. Consequential, incidental, special, punitive, or indirect damages are expressly excluded.
95. Force Majeure Extension
Plain-English: If big disasters happen, we’re not liable.
Legal Clause: In addition to Clause 64, Stallion Movers shall not be held liable for any delay, failure, or inability to perform obligations due to circumstances beyond its reasonable control, including but not limited to: natural disasters, fires, floods, pandemics, epidemics, government restrictions, civil unrest, acts of war, terrorism, labor strikes, or failure of utilities. In such events, Stallion Movers may suspend or reschedule services without liability.
96. Survival
Plain-English: Some terms apply even after the move is done.
Legal Clause: All provisions of this Agreement which by their nature should survive termination or completion of services shall survive, including but not limited to: indemnification, limitation of liability, liens, governing law, confidentiality, and payment obligations.
97. Assignment
Plain-English: You can’t transfer this contract to someone else.
Legal Clause: The Customer may not assign, transfer, or delegate any rights or obligations under this Agreement without prior written consent from Stallion Movers. Any attempted assignment without consent is void. Stallion Movers may assign this Agreement to an affiliate, successor, or purchaser of its business without notice.
98. Notices
Plain-English: Important communications must be in writing.
Legal Clause: Any notice required or permitted under this Agreement shall be deemed properly given when delivered in writing by hand, courier, certified mail, or email to the addresses provided by each party. Notices shall be effective upon delivery or, in the case of email, upon confirmation of successful transmission.
99. Interpretation
Plain-English: If there’s confusion, the wording protects us.
Legal Clause: This Agreement shall not be construed against the drafter. The parties agree that all terms were negotiated at arm’s length and that no presumption shall apply against Stallion Movers in the event of any ambiguity. Words importing the singular include the plural and vice versa, and “including” means “including, without limitation.”
100. Acknowledgment of Understanding
Plain-English: By signing/accepting, you agree you’ve read and understood everything.
Legal Clause: By signing the Bill of Lading, contract, or otherwise electronically accepting Stallion Movers’ services, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions, and that they had the opportunity to ask questions, seek clarification, and consult independent legal advice if desired.
END OF TERMS & CONDITIONS
