FAQS
Frequently Asked Questions
This page collects the questions that come up on almost every call. Where a question deserves a longer answer, there is a link to the page that gives it.
Our visual quote checklist lists exactly which rooms, access points and items to photograph or film.
Open the Visual Quote ChecklistGetting a Quote
- We quote from real information — a questionnaire or inventory, photos, a video walkthrough, or a virtual or in-home assessment — not from a room count over the phone
- Larger, senior and more complex moves may need a virtual or in-home assessment before we can give a formal quote
- Tell us the full scope: stairs, elevators, parking, long carries, extra stops, storage, donation or disposal, appliances, packing, and any specialty or high-value items
- Anything not disclosed when we quote can change the crew, truck, trips, materials, time, mileage and the final bill
- Every quote is written down before you commit, with what is and is not included
- Published rates, packages and the minimum booking are on the pricing page
- All prices are before HST (13% on taxable charges)
- We would rather quote your actual move than hand you a guess — ask us and you get the real number
What We Do
- Senior moving, downsizing, packing and retirement-home move-ins
- Households of all sizes, with larger or multi-load moves by assessment
- Apartments, condominiums and retirement suites
- Small moves, single items, pick-ups and deliveries
- In-home moves within one address
- Small offices, professional practices and studios
- Donation drop-offs and removal of what nobody wants
What We Do Not Do
- We do not rent out storage — portable containers come from a third-party provider and are rented by you, and we load and unload them
- We do not transport hazardous goods, fuel, chemicals or ammunition
- We do not move live animals or anything infested
- We do not connect gas appliances — that needs a qualified technician
- We do not disconnect or reconnect networks, servers or phone systems
- We do not provide personal care, nursing or care advice
- We do not appraise or value belongings
On the Day
- A walkthrough on arrival, so everyone agrees what is going
- Blankets, wrap, straps and floor protection as standard
- Beds and standard furniture disassembled and reassembled
- Furniture placed where you want it, not dropped in a hallway
- You are told about a problem when it happens, not at the end
Still Not Answered?
- Moving Prices — what things cost and what is included
- Items We Can & Cannot Move — the full handling and exclusion lists
- Our Moving Standards — how we work on the day
- Moving Terms Explained — what the words on a quote mean
- Virtual Survey — how to get an accurate quote
- Senior Move Planning — the sequence for a senior move
Ready to Get This Moving?
Tell us what is moving and we will come back with a real plan and a real price — or call and talk it through with someone who does this every day.
Prefer to talk? Call us.
Questions Families Ask Us
How much will my move cost?
It depends on inventory, access, travel and the services you want, which is why we do not publish a single figure for "a house". Published rates, packages and the minimum booking are on our pricing page, all before HST, and your written quote states exactly what applies to your move.
Do you have a minimum booking?
Yes, like every mover — sending a crew and a truck has a cost floor. It is stated on our pricing page and in your written quote before you commit, rather than mentioned at the end of a phone call.
How far ahead should I book?
As early as you have a confirmed date, and considerably earlier for end-of-month dates, long weekends and the end of April and end of August in Waterloo Region. Short-notice moves may still be possible — call and we will look at the calendar.
What is included for protecting my furniture?
Moving blankets, straps, dollies and standard padding and wrapping are standard rather than extras, and packing supplies — boxes, tape, mattress bags and similar materials — are charged as used. Every Stallion move includes basic coverage at $0.60 per pound ($1.32 per kilogram) per article, subject to the terms of your moving agreement, at no additional charge. It is not full replacement-value protection, so check what your home or tenant insurance already covers and tell us about high-value items before the move.
Do you move outside Waterloo Region?
Yes. Guelph, Centre Wellington, Brantford, Paris, Woodstock and Stratford are regular runs, and we serve extended Southern Ontario where availability allows. Our areas page lists everything and is honest about which are core and which are reach markets.
Can you do my move at short notice?
Possibly, depending entirely on the calendar and the size. We will not promise a timeframe we cannot control — call us and we will give you a straight answer quickly.
Do you help with what is left behind?
Yes. We deliver donation loads and remove general household goods and furniture, with firm exclusions on anything bug-infested, leaking or hazardous.
What if I need to change or cancel my booking?
Tell us as early as you can. A cancellation or reschedule inside 7 calendar days of your move may carry administrative costs, as set out in your quote. The full terms are in your written quote and on our terms and conditions page.
How is time billed after the minimum?
Your quote sets a package minimum. After that, time is billed in 15-minute increments at the additional-time rate stated in your quote.
Do I need to pay a deposit?
No, not on most moves. Stallion no longer requires a deposit on most moves. Occasionally one may be requested — that's set per job, and we'll let you know if it applies.
Is there a separate service or preparation fee?
No. The starting minimum is your actual minimum booking price, and it already includes Service & Move Preparation — the planning, coordination, dispatch and vehicle readiness behind your move. Starting Minimum = Included Moving Time + Service & Move Preparation, so nothing is charged on top of it. Additional charges apply only when applicable, and there are no hidden mandatory fees.
Are taxes and card fees extra?
HST at 13% applies to taxable charges. Paying by credit card carries a 3% convenience fee, which is disclosed separately.
Question Not Answered?
Phone us. A two-minute conversation usually beats reading another page.
Prefer to talk? Call us.